I have wasted much of today dealing with an irrational ranter on a Facebook page I admin for a client. It was like whack-a-mole. As soon as I hid a comment on a post he popped up again. Long rant. Cut and paste. Over and over and over. Then he started posting in the client’s groups. Then I got an email to the address I manage for them. Then a Facebook message. This person even cut and paste the rant into 'review this page'. It got so ridiculous that I even looked up his time zone to see if he might have been a little …. erm …well oiled. Let’s just say it was after dinner. But that’s no excuse. Finally, when I couldn’t keep monitoring the notifications because I had to get on with other work, I blocked him. Then he sent an abusive and threatening message.
I’m not a precious flower, but this person seriously annoyed me. So I thought this might be a good time to revise, review and revisit how to deal with the irrational when it lobs onto your Facebook page. I share my findings. Though I hope you will never have to use them.
Six strategies for how to deal with ranters: